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If you have reported a problem to Simply Greenhouses Customer Service and we have responded but you are not happy with our response, you have a right to complain to us. This forms part of the Simply Greenhouses Complaints procedure. We welcome the opportunity so that we can hopefully put things right as quickly as possible for you.
How to Make Your Complaint To Us
If you have previously contacted us but remain unhappy with our response or how we have dealt with your problem, then we ask that you put this in writing to us.
Please send your complaint by letter to us at the following address:
The Customer Services Manager
Kybotech Ltd,
Parry Business Park,
Grassthorpe Road,
Sutton-On-Trent,
Nottinghamshire,
NG23 6QX
When composing your letter please include the following information so that we can gather the facts quickly to aid in a speedier response.
1. Your Simply Greenhouses Order Number ( This will normally be on our communications with you and will start with the letter SGH)
2. Your Full name ( Please note we can only deal with complaints from the person that placed the order with us )
3. Your full address
4. Your contact telephone number
5. Full details of your complaint
What Happens Next
If you have included a contact telephone number we will call you within 5 days of receiving your complaint.
Your complaint will be investigated thoroughly by our customer services manager by looking at all of the relevant factors involved who will then contact you with the conclusion to the investigation.
We will attempt to contact you by telephone with the conclusion of the investigation if a contact number was provided in your original letter, this will hopefully expedite a speedier resolution to your complaint.
If you wish us to respond by letter only please state this in your original letter to us and we will aim to respond within 10 days of receiving your original complaint letter.
