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DELIVERY
We are committed to getting your order delivered as fast, efficiently and as safely as possible. The following contains some useful information regarding our delivery service.
General Delivery Information
Our standard ‘Free’ delivery refers to deliveries within most of mainland United Kingdom using our own and/or national carriers.
Product Specific Delivery Information:
a) BillyOh Greenhouses, BillyOh Wooden Sheds & BillyOh Storage Units
Standard free Delivery to most of mainland UK (This excludes all offshore islands plus the following postcode prefixes – AB, DD, HS, IV, KW, PH, PA20, PA41-49, PA60-78, PL, TR & ZE as we are unable to deliver to these areas). For these products please choose the relevant delivery sub option when adding to your basket, if not added your order will be held and you shall be contacted for the additional surcharge payment. These surcharge and extended delivery time areas are listed below:
*FREE delivery to mainland England and Wales. Mainland Scotland postcodes AB, DD, DG, IV1-14, IV30-32, IV36, PH & TD have additional surcharges. Please Note: we are unable to deliver to IV15-29, IV33-35, IV37+ and all KW Postcodes. Conditions and additional charges may apply.
Delivery to BH, DT, EH, EX, G, FK, KA, KY, ML, PA, PL, TA, TQ, & TR (Mainland only) postcodes - Standard delivery times may be extended by a further 5 days††.
Scotland Delivery (Zone1):
Additional delivery charges for delivery to DG & TD postcodes, (Mainland only) Please add this optional extra to your order. Standard delivery times may be extended by a further 5 days††.
Scotland Delivery (Zone2):
Additional delivery charges for delivery to AB, DD, IV1-14, IV30-32, IV36 & PH postcodes (Mainland only). Please add this optional extra to your order. Standard delivery times may be extended by a further 10 days††.
†† All delivery times are approximate and quoted in working days.
Please Note: his is a kerb side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us on 0800 169 6016. If a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.
b) All Other Branded Products
Deliveries to the Isle of Wight, Scottish highlands and CA20 postcode will incur an extra delivery charge (please see charges below) which is added to your basket during the registration process and may possibly incur an extended lead time by a further 5 working days. (Please note that certain items may not be deliverable at all to these areas and these cannot be purchased online - Please call our Sales Team on 0800 169 6016 for information).
The following surcharges will be applied automatically during our own secure checkout but if you choose the PayPal and Google Checkout payment methods you will be contacted after the order has been placed for surcharge payment
- Scotland Surcharges:
The following Scotland postcodes have a surcharge of £32
AB31 - AB38, AB40 - AB56, FK19 - FK21, IV, KW1 - KW14, PA21 - PA40, PH9, PH15 - PH40, PH49 & PH50
- England Surcharges:
The following England postcodes have a surcharge of £50
CA20
- Isle Of Wight Surcharges:
The following postcodes have a surcharge of £24
PO30+
Please Note: Other postcodes (depending on the item purchased and carrier) may still be subject to additional charges, please see individual product pages for more details. In all cases for further information and clarification regarding delivery information and delivery surcharges please contact our dedicated Sales Team prior to placing your order on 0800 169 6016.
Additional Information
Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order on line and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point.
Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver all goods within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays.
Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only.
Order Confirmation
Once your order is placed we endeavour to send out a confirmation email, providing you with the applicable contact details as provided to us, your order reference number and estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made. You may track your order at any time, see below for details.
Delivery Estimates
We endeavour to deliver all orders within a maximum of 28 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.
Those located in offshore or remote mainland areas are those most likely to require a delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our dedicated sales team first for specialised advice prior to placing your order, they can be contacted on 0800 169 6016.
During adverse weather conditions our delivery service may be affected in some areas resulting in lead times being slightly longer than advertised. Every effort will be made to maintain service levels on behalf of our customers and where safe to do so, and depending on the local prevailing conditions, collections and deliveries will be attempted.
Next Working Day Deliveries
Where any next working day delivery is offered in the product pages, orders must be placed by 12 noon to be processed in time for a next day delivery. (Orders placed on Saturdays, Sundays, Bank Holidays and after 12 noon will be processed on the next working day). Next day deliveries cannot be guaranteed. Where we fail to meet our next day delivery obligation and the goods are subsequently delivered on another day we will refund the next day delivery charge to you so long as the error was on our part or that of our nominated carriers. We cannot refund the fee if the error was due to incorrect information being supplied at the time of order for this service which subsequently causes failure of the next day delivery.
Missed Delivery
If you miss the delivery of your order, you may incur a re-delivery charge as we have met or original delivery obligation with our first attempted delivery.
All delivery times quoted on the product pages and on our web site are Estimated Delivery times only and cannot be guaranteed.
Order Tracking
You can track your order at any time during the order process. To track your order contact Customer Services by emailing us or telephoning us on 0871 230 0380 quoting your order reference number. You may also track your order online, in your account section. Please view our full terms and conditions for more details.
